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Conditions of Use

LAST UPDATED 3/23/2012

Welcome to Complete Packaging & Shipping (Complete Packaging). Complete Packaging and/or its affiliates provide website features to you subject to the following conditions. If you visit or shop at CompletePackage.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future Complete Packaging service or business (e.g., Your Profile) you also will be subject to the guidelines, terms and agreements ("Terms") applicable to such service or business. If these conditions are inconsistent with such Terms, the Terms will control.

PRIVACY
 
Please review our Privacy Notice, which also governs your visit to Complete Packaging, to understand our practices.
 
ELECTRONIC COMMUNICATIONS
 
When you visit CompletePackaging.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
 
COPYRIGHT
 
All content included on this site, such as but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Complete Packaging or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Complete Packaging and protected by U.S. and international copyright laws. All software used on this site is the property of Complete Packaging or its software suppliers and protected by United States and international copyright laws.
 
TRADEMARKS
 
CompletePackaging.com graphics, logos, page headers, button icons, scripts, and service names are trademarks, or trade dress of Complete Packaging in the U.S. and/or other countries. Complete Packaging's trademarks and trade dress may not be used in connection with any product or service that is not Complete Packaging, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Complete Packaging. All other trademarks not owned by Complete Packaging that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Complete Packaging.
 
LICENSE AND SITE ACCESS
 
Complete Packaging grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Complete Packaging. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Complete Packaging. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Complete Packaging without express written consent. You may not use any meta tags or any other "hidden text" utilizing Complete Packaging's name or trademarks without the express written consent of Complete Packaging. Any unauthorized use terminates the permission or license granted by Complete Packaging. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of CompletePackaging.com so long as the link does not portray Complete Packaging, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Complete Packaging logo or other proprietary graphic or trademark as part of the link without express written permission.
 
YOUR ACCOUNT
 
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Complete Packaging does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use CompletePackaging.com only with involvement of a parent or guardian. Complete Packaging reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
 
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
 
Visitors may send communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Complete Packaging reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do submit material, and unless we indicate otherwise, you grant Complete Packaging a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Complete Packaging and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Complete Packaging for all claims resulting from content you supply. Complete Packaging has the right but not the obligation to monitor and edit or remove any activity or content. Complete Packaging takes no responsibility and assumes no liability for any content posted by you or any third party.
 
COPYRIGHT COMPLAINTS
 
Complete Packaging respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact Complete Packaging.
 
RISK OF LOSS
 
All items purchased from Complete Packaging are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
 
PRODUCT DESCRIPTIONS
 
Complete Packaging attempts to be as accurate as possible. However, Complete Packaging does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Complete Packaging itself is not as described, your sole remedy is to return it in unused condition.
 
PRICING
 
Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set.
With respect to items sold by Complete Packaging, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
 
RETURN MERCHANDISE AUTHORIZATION POLICY
 
Return requests must be approved, processed, and returned to our distribution center within 30 days of the original invoice date. Please contact the Customer Care Department for prior authorization before returning any merchandise, at 1-800-374-3978.
For returns over 30 days, every effort will be made accommodate the return. There will be a 15% re-stocking fee.
All approved returns must be in re-sellable condition as determined by Complete Packaging & Shipping Supplies or the returned merchandise will be returned to the customer and denied a credit.
If the return was necessitated by our shipping mistake we will pay for the return freight, otherwise freight is the customer’s responsibility.
Credit can take up to 10 to 15 days, after merchandise is returned, to be applied to the customer’s account. This insures time for the merchandise to be received back to the warehouse and placed back in stock. If an item is returned back to the warehouse in unusable condition, the return credit will not be issued.
Complete Packaging and Shipping will make every effort to accommodate Government returns outside of this return policy but cannot guarantee credit will be issued.
Please note: This Return Policy is in effect from the date the customer signed for the merchandise not the date they decide to open the package. Packages should be inspected immediately upon receipt of merchandise.
 
DEFECTIVE MATERIAL
 
The manufacturers’ written warranties apply to all materials sold. No other warranty, expressed or implied is offered. Please contact the Customer Care Department for prior authorization before returning defective material, at 1-800-374-3978.
All shortages/damages must be noted on the original freight bill from the carrier and communicated to Complete Packaging & Shipping Supplies within 10 working days. (All damages/shortages not noted on original freight bill will not be issued credit.)
 
INCLEMENT WEATHER
 
Please note that while we strive to meet all promised delivery dates, they are estimates only, not a guarantee. Complete Packaging & Shipping Supplies is not responsible for deliveries that are delayed due to national disasters or inclement weather conditions.
 
WARRANTY POLICY
 
1. Limited Warranty
 
All products sold are warranted by Complete Packaging & Shipping Supplies, Inc only to customers for: (i) resale; or (ii) use in business, Government or original equipment manufacturers. Complete Packaging & Shipping Supplies, Inc warrants products against defects in materials and workmanship under normal use for a period of one (1) year after the date of purchase from Complete Packaging & Shipping Supplies, Inc, unless otherwise stated. Provided that Complete Packaging & Shipping Supplies, Inc accepts the product for return during the limited warranty period, Complete Packaging & Shipping Supplies, Inc may, at its option: (i) repair; (ii) replace; or (iii) refund the amount paid by customer. Customer must return the product to the appropriate Complete Packaging & Shipping Supplies, Inc branch or authorized service location, as designated by Complete Packaging & Shipping Supplies, Inc, shipping costs prepaid. Complete Packaging & Shipping Supplies, Inc repair, replacement, or refund of amounts paid by customer for the product, shall be customer's sole and exclusive remedy.
 
2. Warranty Disclaimer
 
No warranty or affirmation of fact, express or implied, other than as set forth in the limited warranty statement above, is made or authorized by Complete Packaging & Shipping Supplies, Inc. Complete Packaging & Shipping Supplies, Inc disclaims any liability for claims arising out of product misuse, improper product selection, improper installation, product modification, mis-repair or misapplication. Complete Packaging & Shipping Supplies, Inc expressly disclaims any warranty that the products: (i) are merchantable; (ii) fit for a particular purpose; or (iii) do not and will not infringe upon other's intellectual property rights.
 
3. Limitation of Liability
 
Complete Packaging & Shipping Supplies, Inc expressly disclaims any liability for consequential, incidental, special, exemplary, or punitive damages. Complete Packaging & Shipping Supplies, Inc’s liability in all circumstances is limited to, and shall not exceed, the purchase price paid for the product that gives rise to any liability.
 
4. Warranty Product Return
 
Before returning any product, customer shall: (i) write or call the local Complete Packaging & Shipping Supplies, Inc branch from which the product was purchased; (ii) in the case of an internet order, contact  www.completesupplyusa.com and provide the date, the original invoice number, the stock number, and a description of the defect; or (iii) call Customer Care at 1-800-374-3978, and provide the date, the original invoice number, the stock number, and a description of the defect. Proof of purchase is required in all cases.
 
5. Manufacturer's Warranty
 
For information on a specific manufacturer's warranty, please contact the local Complete Packaging & Shipping Supplies, Inc branch or call Customer Care at 1-800-374-3978. When a product is purchased directly from us we always extend the Manufacturer’s warranty to the customer and will help them connect to the appropriate people at the Manufacturer.
 
6. Product Compliance and Suitability
 
Jurisdictions have varying laws, codes and regulations governing construction, installation, and/or use of products for a particular purpose. Certain products may not be available for sale in all areas. Complete Packaging & Shipping Supplies, Inc does not accept responsibility for construction, installation and/or use of a product. It is customer's responsibility to review the product application and all applicable laws, codes and regulations for each relevant jurisdiction to be sure that the construction, installation, and/or use involving the products are compliant.
 
APPLICABLE LAW
 
By visiting CompletePackaging.com, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of New York, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Complete Packaging.
 
SITE POLICIES, MODIFICATION, AND SEVERABILITY
 
Please review our other policies, such as our privcy policy, posted on this site. These policies also govern your visit to CompletePackaging.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
 
OUR ADDRESS
 
Offices:
Complete Packaging & Shipping Supplies Inc.
83 Bennington Ave.
Freeport, NY 11520 USA
Toll Free: 800-269-7872, 866-725-3476
Phone: 516-546-2100
Fax: 516-546-0717, 516-546-0764
 
Complete Packaging & Shipping Supplies Inc.
86 Route 59 East
Spring Valley, NY 10977 USA
Toll Free: 800-374-3978
Phone: 845-354-5252
Fax: 845-354-4213
 
Complete Packaging & Shipping Supplies Inc.
Non-Gov't Office
1 Croton Point Ave.
Croton on Hudson, NY 10520
Phone: 914-271-1315
Fax: 914-271-1318